Last updated: 2026 — VirtexPay ("we", "our", or "us") is committed to protecting your personal information and your right to privacy.
1. Information We Collect
We collect information you provide directly to us when you create an account, use our services, or contact us for support. This may include:
- Name, email address, and contact information
- Cryptocurrency wallet addresses
- Transaction history and payment data
- Identity verification documents (where required)
- Device information and usage data
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our payment services
- Process transactions and send related notifications
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Improve and personalize the VirtexPay experience
- Communicate updates, security alerts, and support messages
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Third-party service providers that assist us in operating the platform
- Regulatory or law enforcement authorities when legally required
- Payment processors and blockchain networks necessary to complete your transactions
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and multilayer authentication. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
5. Cookies
VirtexPay uses cookies and similar tracking technologies to enhance your experience, analyze usage, and serve relevant content. You may control cookie settings through your browser preferences.
6. Your Rights
Depending on your jurisdiction, you may have rights including:
- Access to the personal data we hold about you
- Correction of inaccurate data
- Deletion of your personal information
- Objection to certain processing activities
To exercise these rights, contact us at [email protected]
7. Third-Party Links
Our platform may contain links to third-party websites, including subdomain products (gateway.virtexpay.com, giftcards.virtexpay.com). These have their own privacy policies and we are not responsible for their practices.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our platform. Continued use of VirtexPay after changes constitutes your acceptance of the updated policy.
9. Contact
For privacy-related inquiries, please contact us:
[email protected]
VirtexPay