Privacy Policy
Effective Date: May 1, 2026
1. Introduction
Welcome to Virtexpay ("Company," "we," "our," or "us"). We operate a cryptocurrency payment gateway platform
("Service") that enables businesses and individuals to send, receive, and manage digital asset transactions securely.
We are committed to protecting your privacy and ensuring transparency in how we collect, use, disclose, and safeguard your information.
2. Information We Collect
2.1 Personal Information
- Full name
- Email address
- Phone number
- Billing and business information
- Government-issued identification (for KYC compliance)
- Account credentials
2.2 Transaction Information
- Cryptocurrency wallet addresses
- Transaction hashes and metadata
- Payment amounts, timestamps, and associated identifiers
2.3 Technical & Usage Data
- IP address
- Device information (browser type, OS, device identifiers)
- Log data and usage patterns
- Cookies and tracking technologies
2.4 Compliance Information
- Identity verification documents
- Source of funds declarations
- Risk assessment data
3. How We Use Your Information
- To provide, operate, and maintain the Service
- To process cryptocurrency transactions
- To verify identity and comply with regulatory requirements
- To detect and prevent fraud, abuse, and illegal activities
- To improve platform performance and user experience
- To communicate with you (support, updates, security alerts)
- To enforce our terms and policies
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your data based on:
- Contractual necessity – to provide our services
- Legal obligation – compliance with AML/KYC regulations
- Legitimate interests – fraud prevention and platform security
- Consent – where explicitly obtained
5. Sharing and Disclosure of Information
We do not sell your personal data. However, we may share information with:
5.1 Service Providers
- Payment processors
- Identity verification providers
- Cloud hosting services
- Analytics providers
5.2 Legal & Regulatory Authorities
- To comply with legal obligations
- To respond to lawful requests
- To prevent fraud or security threats
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred.
6. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
7. Data Security
We implement industry-standard security measures, including:
- Encryption of sensitive data
- Secure API communications (HTTPS/TLS)
- Access controls and authentication mechanisms
- Continuous monitoring for vulnerabilities
However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at: [email protected]
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain session functionality
- Analyze usage patterns
- Enhance user experience
You can control cookie preferences through your browser settings.
10. International Data Transfers
Your data may be transferred and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.
11. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices.
12. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
13. Updates to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes through our platform or via email.
15. Compliance & Regulatory Notice
Due to the nature of cryptocurrency transactions, we adhere to applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Users may be required to complete identity verification before accessing certain features.
By using our Service, you acknowledge that you have read and understood this Privacy Policy.