Delete Your Virtex Wallet Account

Last updated: 13 September 2026 — This page is for the Virtex Wallet app (Android and iOS) by VirtexPay. It explains how to request deletion of your Virtex Wallet account and associated data, what we delete, and what we retain. You do not need the app installed or need to sign in to make a request.

Request account & data deletion

Delete your account in the Virtex Wallet app, or email us from the address registered to your account and we will delete your account and associated data.

Request Deletion by Email

Or write to [email protected] with the subject "Virtex Wallet Account Deletion Request". Verified requests are completed within 30 days.

1. Delete in the app

  1. Open Virtex Wallet and sign in.
  2. Go to Settings → Account → Delete Account.
  3. Confirm the request. Your account is closed and your data is scheduled for deletion.

2. Request deletion without the app

If you no longer have the app installed, you can request deletion by email:

  1. Send an email to [email protected] from the email address registered to your Virtex Wallet account.
  2. Use the subject "Virtex Wallet Account Deletion Request".
  3. To protect your account, we may ask you to verify that you own it.
  4. We delete your account and data within 30 days of verification and confirm by email.

You can also use our contact form — choose "Virtex Wallet" and write "Delete my account" in your message.

3. What we delete

When your request is verified, the following data is permanently deleted within 30 days:

  • Your account profile — name, email address, and contact details
  • Linked email address and push-notification tokens
  • IP address, app usage, analytics, and diagnostic/crash data associated with you
  • Public wallet addresses you queried and swap/transaction request logs (except records we must retain, below)
  • Support messages and correspondence

4. What we retain, and for how long

Some records must be kept to meet legal, tax, and anti-money-laundering obligations:

  • Transaction and payout records
  • Identity verification (KYC) records, where KYC was completed

These records are securely retained only for the period required by applicable anti-money-laundering, tax, and financial regulations, and are then permanently deleted. They are not used for any other purpose during that time. All other data is deleted within 30 days of verification.

5. Non-custodial wallets & funds

Non-custodial wallets have no account for us to delete — your keys and seed phrase exist only on your device. Uninstalling the app removes them from that device, so back up your seed phrase first. Deleting the app or your account does not delete funds on the blockchain; they remain accessible with your seed phrase. Public blockchain records cannot be deleted by anyone.

For custodial wallets, withdraw all funds before requesting deletion.

See our Privacy Policy for full details on how we handle your data.